{"id":668,"date":"2012-02-18T20:10:59","date_gmt":"2012-02-18T19:10:59","guid":{"rendered":"http:\/\/aubertm.journalisteweb.be\/2012\/02\/18\/engagement-vs-roi\/"},"modified":"2012-02-18T20:10:59","modified_gmt":"2012-02-18T19:10:59","slug":"engagement-vs-roi","status":"publish","type":"post","link":"https:\/\/aubertm.me\/index.php\/2012\/02\/18\/engagement-vs-roi\/","title":{"rendered":"Engagement vs ROI"},"content":{"rendered":"

Demain, je vais quitter ma banque. Apr\u00e8s avoir t\u00e9l\u00e9phon\u00e9, envoy\u00e9 des e-mails \u00e0 mon agence locale, apr\u00e8s avoir contact\u00e9 le service client\u00e8le, apr\u00e8s avoir demand\u00e9 \u00e0 l\u2019accueil de mon agence un rendez-vous, je vais quitter ma banque.<\/p>\n

Apr\u00e8s le rachat par BNP Paribas de Fortis Banque, je *suppose* qu\u2019une restructuration a \u00e9t\u00e9 op\u00e9r\u00e9e au sein du Groupe. Le choc en interne a \u00e9t\u00e9 assez fort chez ses employ\u00e9s pour d\u00e9clencher un front de r\u00e9bellion interne.<\/p>\n

Cette coalition vise \u00e0 ne pas appliquer les directives d\u2019heures et de jours d\u2019ouverture du Si\u00e8ge, promu \u00e0 grand renfort de publicit\u00e9s: pas de rendez-vous apr\u00e8s 17h, pas de rendez-vous le samedi matin.<\/p>\n

Les horaires sont donc r\u00e9duits \u00e0 9h-12h, 14h-16h du lundi au vendredi. Et un petit cr\u00e9neau le jeudi jusqu\u2019\u00e0 17h (auquel je n\u2019ai jamais pu avoir acc\u00e8s).
\nCette agence se positionne donc de facto comme une banque r\u00e9serv\u00e9e aux ch\u00f4meurs et aux pensionn\u00e9s: son personnel s\u2019en rend-il compte?<\/p>\n

Cet \u00e9pisode me rappelle l\u2019\u00e9pisode relat\u00e9 par Zoltan: Une soir\u00e9e de perdue gr\u00e2ce \u00e0 BNP Paribas Fortis\u2026<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Demain, je vais quitter ma banque. Apr\u00e8s avoir t\u00e9l\u00e9phon\u00e9, envoy\u00e9 des e-mails \u00e0 mon agence locale, apr\u00e8s avoir contact\u00e9 le service client\u00e8le, apr\u00e8s avoir demand\u00e9 \u00e0 l\u2019accueil de mon agence un rendez-vous, je vais quitter ma banque. Apr\u00e8s le rachat par BNP Paribas de Fortis Banque, je *suppose* qu\u2019une restructuration a \u00e9t\u00e9 op\u00e9r\u00e9e au sein […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2],"tags":[10],"class_list":["post-668","post","type-post","status-publish","format-standard","hentry","category-change-management","tag-fr"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/aubertm.me\/index.php\/wp-json\/wp\/v2\/posts\/668","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aubertm.me\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/aubertm.me\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/aubertm.me\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/aubertm.me\/index.php\/wp-json\/wp\/v2\/comments?post=668"}],"version-history":[{"count":0,"href":"https:\/\/aubertm.me\/index.php\/wp-json\/wp\/v2\/posts\/668\/revisions"}],"wp:attachment":[{"href":"https:\/\/aubertm.me\/index.php\/wp-json\/wp\/v2\/media?parent=668"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/aubertm.me\/index.php\/wp-json\/wp\/v2\/categories?post=668"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/aubertm.me\/index.php\/wp-json\/wp\/v2\/tags?post=668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}